Privacy policy
How we handle your personal data, under the GDPR and Spanish data protection law.
Controller
Controller: Be Happy & Bocaditos S.L, Tax ID B09732231, C. Antonio Millón, 14, 29780 Nerja (Málaga). Contact: info@behappyhostels.com.
What data we process and why
Booking data (name, contact, dates): to manage your stay and payment. Basis: performance of a contract.
Guest registration data (identity, document, address): to meet the legal duty to report it to the Spanish Ministry of the Interior. Basis: legal obligation.
Sex of each guest and bed preference: to arrange beds in the shared dorms (for example, so a woman is never left alone with men). If you don't tell us, we provisionally infer it from the name until your check-in. Basis: performance of the contract and legitimate interest in guests' safety and comfort.
Contact form messages: to reply to you. Basis: your consent.
Technical and statistical data: only if you accept the relevant cookies.
Who receives it
The Ministry of the Interior (guest registry), our payment (Stripe), email and messaging and web hosting providers, who act as processors, and the platforms you book through (Booking.com, Airbnb, Hostelworld, etc.) where relevant.
How long we keep it
Guest registration data is kept for 3 years, as the law requires, and then deleted. Booking and invoicing data is kept for the period tax law requires. Contact messages are kept as long as needed to handle your enquiry.
Security
Guest data is stored encrypted and only authorised staff can access it.
Your rights
You can ask for access, rectification, erasure, objection, restriction and portability by writing to info@behappyhostels.com. If you are not satisfied, you can complain to the Spanish Data Protection Agency (aepd.es).